FREQUENTLY ASKED QUESTIONS
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GENERAL INFORMATION
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SHIPPING
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ORDERS
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PAYMENT
GENERAL INFORMATION
What is a Smoothie Bowl? 🌱
A smoothie bowl is essentially a mix of porridge and a smoothie (fruit puree). For our Brekky Smoothie Bowls, we primarily use freeze-dried fruit, oat flakes, chia seeds, and other superfoods. You can easily mix this mixture with water or (plant-based) milk to create a creamy, delicious Smoothie Bowl that's easy to spoon. For extra crunch and that Instagram-worthy look, you can top your smoothie bowl with whatever you like. Fresh fruit, like strawberries, blueberries, or banana, and our Brekky Toppings are perfect.
Why buy a Smoothie Bowl? 🥰
Do you want to eat healthily and start the day full of energy?
Then Brekky Smoothie Bowls are perfect for you! Vegan, 100% natural, and no added sugar. Best of all, they're ready in 60 seconds! 🌱
Acai bowl, the same as a Smoothie Bowl? 🫐
Yes, the term "acai bowl" is often used synonymously with the term "smoothie bowl." Fruity, berry-flavored smoothie bowls often contain acai berries. There's no such thing as a pure acai bowl, as the pure berry tastes very bitter and sour. Frozen acai puree, which you might find in the supermarket, can only be used in a mix with other fruits. So, whether it's an acai bowl, smoothie bowl, breakfast bowl, or brekkie bowl, they all refer to the same trendy breakfast for the perfect start to the day, full of good vibes and all the essential vitamins and nutrients.
Can I only eat Smoothie Bowls for breakfast?
Smoothie Bowls are a great breakfast, but they also taste fantastic any time of day. In the morning, they give you a fruit boost, and in the afternoon, they'll pull you out of your midday slump. Brekkie all day long!
Smoothie bowls give you enough energy to surf the next wave or tackle your stressful everyday life. 🏄🏻♀️
With Brekky fruit blends, you can easily prepare your smoothie bowl in under a minute. No blender and no messy cleanup. Spend your time at the beach instead! 😍
Since fresh fruit goes bad very quickly, we had to come up with something so that you can enjoy it worry-free, whenever and wherever you want.
Our magic trick is freeze-drying.
After our fruits have been left to hang in the most beautiful places in the world and have developed their full flavor in peace, they are flash frozen immediately after being picked.
The water is then extracted from the fruits, making them shelf-stable and allowing you to enjoy them longer. In a vacuum, the ice slowly evaporates from the frozen fruits without first liquefying. This ensures that they retain their delicious fruity flavor and almost all of their valuable vitamins and nutrients.
Our fruits are then finely shredded so that we can guarantee the perfect blend in every bowl and you're sure to get the Bali taste you expect.
Enriched with other superfoods such as chia seeds and oat flakes, depending on the variety, we create our delicious Brekky Bowls, which you can use to easily prepare your own smoothie bowl.
Brekky fruit powder mixes contain everything our ingredients naturally provide. Only the water is missing—but you add that back.
Brekky Bowl, where does the name come from? ✨
On our world trip, we immediately fell in love with the tropical paradise of Bali. Inspired by the breathtaking nature and unique way of life, the idea for our first startup was born. The breakfast culture, truly lived in Bali, ensures the perfect start to the day. Inspired by the "brekkie" menus of the island's stylish breakfast cafes, we further developed the fresh smoothie bowls and brought them to Germany. "Brekkie" is the trendy word for "breakfast" and is used everywhere. Brekkie thus also represents the Bali lifestyle: freedom, community, and organic food. Vegan, 100% natural, and without any additives. We want to bring this feeling to Germany and have thus created "Brekkie" -> our brand " Brekky ." If you want to learn more about us, just click here.
Can I make Brekky Bowls with just water? 💧
With cold, still water, it's super easy to prepare and can be done anywhere. You can also mix our Brekky Bowls with plant-based drinks like almond milk. Experiment and find your secret recipe!
How are fresh fruits used to make the Brekky fruit powder?
After our fruits have ripened in the most beautiful places in the world, they are freeze-dried and finely ground, thus retaining all their valuable vitamins and nutrients.
Sustainability 💚
The topic of sustainability means a lot to us.
All our Smoothie Bowls are produced in Germany, are vegan, and 100% natural. A vegan diet is both resource- and environmentally friendly.
Our coconut shells
Unlike plastics, which are made from various chemical compounds, our coconut bowls and wooden cutlery are 100% natural. From tree to table, our products are never exposed to chemicals that could harm our health and well-being. We want to positively change the way we consume food by replacing plastic compounds with natural, sustainably produced, and environmentally friendly products.
Climate-neutral shipping
Of course, we also pay attention to sustainability in the final step and rely on climate-neutral shipping with DHL Go Green. GoGreen ships all domestic parcels and packages CO2-neutrally by investing in global climate protection projects, thus contributing to environmental protection.
SHIPPING
How long does shipping take? 🏷️
After your order is completed, shipping takes between 1 and 3 days. With our shipping service provider DHL Go Green, we naturally ensure climate-neutral shipping.
Which countries does BREKKY deliver to? 🌍
We currently we ship to Germany, Austria and some neighboring countries! Shipping within Germany takes 1-3 business days. Shipping to other countries may take slightly longer.
🇩🇪 Shipping within Germany
Standard shipping: 4.95 €
🇦🇹 Shipping to Austria
Standard shipping: €5.95
Where is my package? 🚚
After registering your package for shipping, you will promptly receive an email with your tracking information. You can use this number to check the current shipping status at any time. If you don't receive this email, please contact our customer service at hello@brekkybowl.com. We will do our best to assist you as quickly as possible.
I did not receive my package. What happens now? 😥
You can view the current shipping status of your order using your personal tracking number. If you haven't received any updates after a few days, please feel free to contact our customer service team at hello@brekkybowl.com. We'll be happy to assist you as quickly as possible.
I received a damaged or faulty package. 📦
Did you receive a damaged package?
Of course, we apologize if you received a damaged package. We hand the package over from our logistics department directly to DHL Go Green, who are responsible for further transport and delivery.
If an item is damaged during shipping, please contact our customer service at hello@brekkybowl.com. We will then explain the next steps.
Did you receive an incorrect order?
If you received the wrong product or an additional product that you didn't order, please contact our customer service immediately at hello@brekkybowl.com. Provide us with your order number and the incorrect product. We will assist you as quickly as possible.
ORDERS
What can I do if I ordered to the wrong address? 🏡
If you realize immediately after placing your order that you've entered an incorrect address, please contact us at hello@brekkybowl.com. We'll need the following information from you: order number, old address, and new address.
If the order hasn't been packed yet, we'll try to accommodate your changes and implement them. Unfortunately, we can't guarantee that these changes can be implemented in all cases.
Can I cancel my order? ✋
After receiving your order, we will transmit your information directly to our logistics and shipping service providers. Once this has happened, cancellation is unfortunately no longer possible. However, if you wish to cancel immediately after placing your order, please contact our customer service immediately at hello@brekkybowl.com. Unfortunately, we cannot guarantee that this cancellation can still be processed in all cases.
I have not received an order confirmation 📝
If you haven't received an order confirmation, please check all the folders in your mail inbox. If you don't find anything there, please contact our customer service at mailto:hello@brekkybowl.com. We'll be happy to assist you as quickly as possible.
Returns 🔙
Would you like to return something?
Returns are only possible if your order is still in its original packaging and the cans are unopened. In this case, please email us at mailto:hello@brekkybowl.com and we'll help you with your return label.
PAYMENT
What payment options are available? 💳
We offer the following payment options: credit card, Google Pay, Klarna, Paypal.
What is Klarna?
Klarna is a payment service provider. Payments on account are processed entirely through Klarna. Unfortunately, we have no influence on the approval or rejection of invoice purchases. Therefore, please contact Klarna if you have any questions.
Can I receive an invoice for my order? 📄
If you would like to receive an invoice for your order, please send us an email with your order number and your request to our customer support at hello@brekkybowl.com. We will then be happy to send you your invoice via email as a PDF.
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